Shipping & Delivery
We have over 90% of the contact lenses listed on our site in stock. This means your order is in the mail quickly! If you order a less common prescription, it may take slightly longer to process your order. These lenses include toric, multifocal, and most color brands. These lenses need to be ordered in from the manufacturer and can take an additional 3-10 business days to ship out. Specific shipping delays noted on product detail pages.
|Product Type||Processing Time|
|In–Stock Contact Lenses||1 – 2 business days|
|Non–Stocked Contact Lenses*||3 – 5 business days|
|Non–Stocked CooperVision Contact Lenses*||5 – 10 business days|
|Sunglasses||2 – 9 business days days|
|Shipping Type||Shipping Time||Shipping Cost|
|Canada Post (Expedited)||3 – 6 business days||FREE on orders $119+ ($8.95 on orders under $119) with code:SHIPFREE119|
|Canada Post (Xpress Post)||1 – 3 business days||$12.95|
Orders shipping to Northwest Territories and Nunavut will also incur an additional $10 shipping charge.
Eyeglass orders require (5-7 business days) for assembly and then the number of business days above for delivery.
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Package
If your tracking number shows it has been delivered and you have not received your package, please be sure to check everywhere. If the driver does not feel it is safe to leave the package at your doorstep, often they leave deliveries with a building manager or take it to your local post office. If the tracking information shows the item was returned to us, please contact us by phone or email. It is possible that we may have the incorrect shipping address, the driver may have unsuccessfully attempted delivery, or the package was not picked up from the local post office in time.
If You're Not Home
The driver’s use their discretion whether to require a signature for delivery or drop the package off at your doorstep. If the driver believes it is best to obtain a signature, he or she will try a few times to secure one. When the tracking information shows “undeliverable”, please contact us for re-delivery instructions.
Lost or Damaged Packages
Any claims for missing, lost or damaged packages must be initiated with Contact Lenses Canada within 45 business days. Please verify your order is correct as soon as you receive it, even if it may not yet be time to open the new boxes of contact lenses. The $3.95 insurance fee will cover the cost of replacing any packages that may become lost or damaged in transit. The postal company deletes the tracking information after this time period has elapsed and thus we are unable to assist in providing replacement after this time period.
Please note there is a mandatory insurance fee of $3.95 for all orders. This fee will insure your package through Contact Lenses Canada should it become lost or damaged in transit. (An investigation will need to be completed with the postal service before a replacement package can be shipped). Your order is also insured against any damaged or torn lenses. If you receive any defective lenses, we will supply the manufacturer’s contact information to receive replacement lenses at no cost. If your prescription changes within 1 year of your order date, you can return any unexpired, unmarked, and unopened boxes of contact lenses. We will cover the cost of shipping the replacement lenses from us to the customer in the updated prescription. This does not apply for multifocal toric or XR lenses.
First Time Customer Policy
We are only able to ship to addresses that are associated with the credit card used for purchase. If you would like to ship to an alternate address, please contact the 1-800 number on the back of your credit card and update the billing address on file or request to add a secondary address on your account. We will need to verify the update has been made with your credit card provider. Another option is to checkout through PayPal to avoid having to contact your credit card provider at all.